From the first call to the install they were responsive and thorough. We are new to Joshua and since I work from home good internet connection is a must. My closing on our new home was delayed, yet they still worked hard to meet our schedule. As I logged in today I was so happy with the speed of my internet connection and on my skype meeting today, my supervisor even commented how crisp my voice was! I was hoping for good quality, we got GREAT quality!
We were worried about changing service from one of the big companies but decided to give it a try. After more than a year we have had a total of 3 outages even in the worst weather. All were corrected quickly. The last outage was due to mechanical issue during quarantine and telework. Pathways had a technical out to fix the issue within the hour! Glad we switched.
Outstanding customer service and especially after hours. Came home to the internet out, wife and kids mad... called the number and a tech named Adam answered. Super friendly and professional. Had me fixed up and going in less than 5 min. He was funny, knew exactly what he was doing, and made the dreaded call very pleasant. Best after hours experience I’ve EVER had with a service provider. If you’ve ever dealt with AT&T or any of those others, you know what I’m talking about. Adam, thank you sir!