We were worried about changing service from one of the big companies but decided to give it a try. After more than a year we have had a total of 3 outages even in the worst weather. All were corrected quickly. The last outage was due to mechanical issue during quarantine and telework. Pathways had a technical out to fix the issue within the hour! Glad we switched.
The installation techs were extremely helpful at a time when I had recently become a widow. They were more than just professional, they were very kind. I've had this service for 9 months with no problems.
Continue to have issue with my internet connection. Called them at 850 am on Saturday morning. 3-28-2020. Told the tech what was going on and told him I have already wentbeen through the trouble shooting steps. He precede to tell me since I was refusing to trouble shoot while he was on the line. He couldn't help me. 2 days my internet has been spotty. Called for help and he tells.me it's because everyone is at home. But yet my neighbors aren't dealing with this issue.