Pathway Com-Tel has over 32 years of experience. We are a wholly owned subsidiary of Alenco Communications, Inc.(ACI). ACI founded by Robby, Modeana, Ricky, and Debra Allen has been serving the telecommunication needs of rural Texas since May 12, 1978. Pathway was formed exactly 19 years later on May 12, 1997 to serve our hometown and surrounding areas through fiber optics; making it one of the first 'fiber to the home' companies in the United States. Our goal is to offer the very best products and services available anywhere at rates that everyone can afford.
We are a local company run by local people. It is our desire to invest in the local area by offering you the latest technology in voice, video, and data services together in one package, all on one monthly bill. In doing so, we believe this adds value to you, the customer.
Continue to have issue with my internet connection. Called them at 850 am on Saturday morning. 3-28-2020. Told the tech what was going on and told him I have already wentbeen through the trouble shooting steps. He precede to tell me since I was refusing to trouble shoot while he was on the line. He couldn't help me. 2 days my internet has been spotty. Called for help and he tells.me it's because everyone is at home. But yet my neighbors aren't dealing with this issue.
The install techs were very nice. Service since has been good and they answer all of my questions. Always a pleasant interaction when I speak to them on the phone.
We were worried about changing service from one of the big companies but decided to give it a try. After more than a year we have had a total of 3 outages even in the worst weather. All were corrected quickly. The last outage was due to mechanical issue during quarantine and telework. Pathways had a technical out to fix the issue within the hour! Glad we switched.
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