In this age of mergers and cost cutting, I hated the "customer experience" provided by a major player in the internet space. Fortunately, Pathway offered an alternative with attractive pricing and high performance. The on-time arrival of the installation crew was the first hint this experience was going to be a different. In the allotted time, the crew installed the cable and modem/router, cleaning and testing before departure. Later in the day, with a phone call to a local number, one of the support team answered on the second ring and verified my modem/router settings would give me the best performance for multiple devices. And the performance blew me away! For those on the fence about switching service providers, I highly recommend Pathway.